Here at Labstep, we take security very seriously; this is why we offer our users different ways to authenticate in addition to a standard username and password. If you have other security needs that would require another authentication method not listed here, please get in touch with us.

Having a Labstep Password is the basic way to log in to Labstep using your username (email address) and password.

To learn how to reset or change your password, please click here

Labstep also offers a premium feature called 2FA (two-factor authentication) for added security. This feature requires you to enter a unique code in addition to your username and password when logging in to your account.

To set up Labstep 2FA, you can go to your account settings and enable the feature. Please note that this feature is only available for premium users. For more information, please click here.

You can also choose to authenticate via Google instead of using a Labstep password. If you want to use 2FA with this method it must be handled by Google so can be set up in you Google Account settings (see here).

To set up Google Authentication for Labstep, sign up using your Google account. Each time you sign in to Labstep, you'll have to use Google. If at any point you wish to unlink your account from Google, please get in touch with our support team.

You can also choose to authenticate with your own identity provider instead of using a Labstep Password. If you want to use 2FA with this method it must be configured by your service provider and not Labstep.

To set up Custom SSO (SAML) for Labstep, please get in touch with your account manager and they will help you set this up for your organisation.

Please note that this feature is part of the Enterprise tier, but can be purchased as an add-on for the Pro tier only.

You can set up 2FA specifically for signing experiments. Setting up 2FA for signing experiments means that users will be required to enter a code from a verified device when signing experiments. This is an extra compliance measure that can help ensure the integrity of your data.

To set up 2FA for signing experiments, toggle on the "Require 2FA to Sign" option in the Experiments tab of your Workspace Settings.

For more information on setting up Labstep 2FA for signing experiments, please click here.

Still need help?

Contact us here or start a conversation with a member of our team using our in-app chat.