Forgot your password or simply want to change it? No worries. You can do all of that very easily in just a few simple steps. Keep reading to find out how!

How to change your password:

  1. Click the icon of your avatar in the top right-hand corner

  2. Click on 'Account settings'

  3. Then, click on 'Change password'

  4. Enter your old password into the ‘Current Password’ field

  5. Enter your new password into the ‘New Password’ and ‘Confirm New Password’ fields

  6. Once done, click on 'Change Password'

  7. Ta-da! You’ve changed your password!

Labstep team tip: We strongly recommend you to create a password with at least 8 characters, containing at least 1 capital letter and 1 special character (e.g. &!@%$£).

A GIF showing how to change your password

How to reset your password if you have forgotten it:

  1. To reset your password, click here

  2. Enter your email address

  3. Click on 'Reset', then check your inbox for an email from us

  4. Follow the link in the email and create your new password

  5. Voilà! Your password has been reset!

Labstep team tip: If you can't find the email we've sent you in your inbox, please make sure to check your spam folder too!

Still need help?

Contact us here or start a conversation with a member of our team using our in-app chat.

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