All Collections
Getting started with Labstep
Changing or resetting your password on Labstep
Changing or resetting your password on Labstep

Step-by-step guide on how to change your password or reset it if you are locked out of your account

Anoä Calpas avatar
Written by Anoä Calpas
Updated over a week ago

Forgot your password or want to change it? No worries. You can easily do all of that in just a few simple steps. Keep reading to find out how!

How to change your password:

  1. Click the icon of your avatar in the top right-hand corner

  2. Click on "Account settings"

  3. Then, click on "Change password"

  4. Enter your old password into the "Current Password" field

  5. Enter your new password into the "New Password" and "Confirm New Password" fields

  6. Once done, click on "Change Password"

  7. Ta-da! You've changed your password!

Labstep team tip: We strongly recommend you to create a password with at least 8 characters, containing at least 1 capital letter and 1 special character (e.g. &!@%$£).

How to reset your password if you have forgotten it:

  1. To reset your password, click here

  2. Enter your email address

  3. Click on "Reset", then check your inbox for an email from us

  4. Follow the link in the email and create your new password

  5. Voilà! Your password has been reset!

Labstep team tip: If you can't find the email we've sent you in your inbox, please check your spam folder too!

Still need help?

Contact us here or start a conversation with a member of our team using our in-app chat.

Did this answer your question?