NB: Two-factor authentication is only available on the Academic Plus, Pro and Enterprise tiers of Labstep. In order to have this feature enabled, please click the upgrade button in-app. 2FA is NOT available if you have SSO or signed up using Google Authentication.

Two-Factor Authentication is an extra layer of security for your account to ensure you are the only person who can log in, even if your password is compromised. In addition to a password, you will be required to enter a 6-digit code tied to a physical device such as your phone.

This article will talk you through the steps to adding Two-Factor Authentication to your account in three parts:

In order to use 2FA for your account, you must first ensure that the feature is enabled for your Organisation. To enable this feature, you must be an Admin of your Organisation.

In order to use 2FA with your account, you need to download an Authenticator app on your phone or other device. Any device can be used; it does not have to be the device you intend to use Labstep on.

We recommend Authy, which is available for Android and iOS, but other alternatives are also available.

Once 2FA is enabled for your Organisation and you have installed an Authenticator App, you are ready to set up 2FA for your account.

2. Click 'Enable' under 'Two Factor authentication'

3. Scan the QR code with your Authenticator App and enter the 6-digit code along with your password.

4. Congratulations, you are all set up! Whenever you sign in you will be asked to provide a 6-digit code from your Authenticator App to verify your identity, so ensure you have the device to hand.

Still need help?

Contact us here or start a conversation with a member of our team using our in-app chat.