NB: Two-Factor Authentication is only available on the Enterprise tier of Labstep. In order to have this feature enabled, please contact our sales team.


Two-Factor Authentication is an extra layer of security for your account to ensure you are the only person who can login, even if your password is compromised. In addition to a password, you will be required to enter a 6-digit code tied to a physical device such as your phone.

This article will talk you through the steps to adding Two-Factor Authentication to your account in three parts:

Enabling Two-Factor Authentication for your Organisation

In order to use 2FA for your account you must first ensure that the feature is enabled for your Organisation. To enable this feature you must be an Admin of your Organisation.

  1. Navigate to your Organisation Dashboard by clicking on your organisation logo in the bottom left-hand corner of the screen

  2. Click on the 'Settings' tab

  3. Ensure 'Two Factor Authentication' is toggled to the right

A screenshot of the settings tab of your account, where you can make sure two-factor authentication is enabled for your Labstep account.

Installing an Authenticator App

In order to use 2FA with your account you need to download an Authenticator app on your phone or other device. Any device can be used, it does not have to be the device you intend to use Labstep on.

We recommend Authy which is available for Android and iOS, but other alternatives are also available.

Setting-up Two-Factor Authentication on your Account

Once 2FA is enabled for your Organisation and you have installed an Authenticator App you are ready to set-up 2FA for your account.

  1. Navigate to the 'Account settings' page

2. Click 'Enable' under 'Two Factor authentication'

3. Scan the QR code with your Authenticator App and enter the 6 digit code along with your password.

A screenshot of the two-factor authentication pop-up where must scan a QR code, then enter a 6-digit code from your authenticator alongside your password

4. Congratulations you are all set up! Whenever you sign-in you will be asked to provide a 6 digit code from your Authenticator App to verify your identity, so ensure you have the device to hand.


Still need help?

Contact us here or start a conversation with a member of our team using our in-app chat.

Did this answer your question?